Reference

Terms & Conditions That Protect Your Account

When you open an account with surga11 heylink, you're entering an agreement we've written to be clear about how deposits work, what happens when you withdraw, and how…

Account Ownership RulesDeposit & Withdrawal TermsData & Security Policies
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surga11 heylink Terms & Conditions That Protect Your Account
REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Support Open the chat widget inside your account—available during business hours—to ask about account terms…
Email Support Send detailed questions or formal requests to our support email.
In-Account Help Centre Browse our help centre directly in the app or on desktop under Account Settings.
YOUR ACCOUNT SECURITY

How We Protect Your Data & Account

Account Verification

When you open an account, we verify your identity and payment details to prevent fraud and meet local requirements. Verification usually completes within minutes; in rare cases it may take up to 24 hours. You can check your verification status in Account Settings.

Data Retention

We keep your account data—deposits, withdrawals, game history, contact details—for as long as your account is active. If you request account closure, we retain records for the period required by local law, then securely delete personal information.

Payment Security

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. We don't store your payment credentials on our servers; each transaction is processed through secure payment gateways and verified before funds appear in your wallet.

Cookie & Tracking Policy

We use cookies to remember your login, track site performance and prevent abuse. You can manage cookies in your browser settings. Functional cookies cannot be disabled; analytics cookies are optional and improve your experience.

Account Access Rights

You have the right to view, update or request deletion of your personal data. Log into your account, go to Account Settings, and use the Data Request tool. We process requests within 30 days or inform you if we need to keep data for legal reasons.

Dispute Resolution

If you dispute a transaction or believe a term has been misapplied, contact our support team with details. We investigate within five business days and respond with a resolution or explanation based on your account records and local regulations.

Frequently Asked About Our Terms

No. Our terms state one account per person. If we detect duplicate or linked accounts, we may suspend both and hold funds pending investigation. Use one email and verified identity to create your account. If you've lost access to an old account, contact support to recover it instead of creating a new one.

Your balance stays in your account indefinitely; we don't expire funds or charge inactivity fees. However, where local law permits, we may ask you to reactivate your account if it's dormant for 12 months. Contact support if you need to recover an old account or check your balance.

Yes. Our terms guarantee that deposits via DANA, OVO, GoPay and QRIS are processed securely and reflected in your wallet. If a deposit doesn't arrive, you can file a dispute within 14 days. We verify the transaction with your payment provider and refund you if the payment failed on their end.

We can suspend or close an account if we detect fraud, money laundering, or breaches of our terms—such as using someone else's payment method or sharing your login. We notify you via email of any account action. Where local law permits, you have the right to appeal within 30 days.

We retain your full transaction history—deposits, withdrawals, game rounds—for the duration your account is active and for seven years after closure, as required by anti-money-laundering regulations. You can download or view your history anytime in Account Settings under Transaction Records.

We collect your name, email, phone, date of birth and payment details to create your account, process deposits and withdrawals, and verify your identity. We also collect device and IP data to prevent fraud and enforce our terms. We never sell your data; it's used only for account operations and legal compliance.

You can update your email, phone and password anytime in Account Settings. Identity details—name and date of birth—cannot be changed after verification, as they're tied to your payment and anti-fraud records. To request deletion of account data after closure, use the Data Request tool and we'll respond within 30 days where local law permits.

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